Vélo électrique urbain polyvalent ADO Air 28

Nothing to complain about beside the mudguard being a bit crooked. But this was easy to fix. Easy installation. I'm happy. There will be no bike with such quality in this price range.

Ich habe noch 3 E Bikes. Das ADO Air 28 packt alle in die Tasche. Sanft und überraschen schnell bekommt der Sensor einen Anstieg mit und gibt mehr Power. Schalten überflüssig - er hat Automatik. Die Vorderradbremse summt bei Betägiung noch etwas - kein Wunder beide Bremsen packen super zu, sind aber noch nicht eingelaufen. Nach 25km sind noch 75% Power angezeigt. Klar muss man bei 8% Anstieg auf Stufe 3 schalten und mittreten sonst schafft das Bike 110kg Fahrergewicht nicht hinauf. Da steigen die anderen 3 schon lange aus. Einzig die App bereitet mir Kopfzerbrechen. Aber oha, kaum schiebe ich das Bike in die Scheune (dunkel) geht das Frontlicht automatisch an. Ich liebe es.

Have convinced if I put a review here.
But after a disappointment again was for me clear.
Since I bought the bike in september 2024 have had lots of minor problems ( display, app and brake ), but 2 month ago there was a problem with torque sensor.
Sent it to ADO for repair , yesterday get it back , without my backlite and damages, see pictures below .For me is the level reached. Have sent about 100 emails about my bike. So for me never ADO again.

The rims came with holes drilled into them so that the metal filings cut into the tubes causing flats. They literally couldn't even take the time to file them down. The "carbon fiber belt" snapped. The replacement belt came apart in a couple of weeks. The hydraulic brakes completely failed. The advertising is inaccurate and many reviews claim the bike comes with a Gates carbon fiber belt. In actuality, all of the components are cheap imitations. And the "support team" is just helpless AI drivel.

What's really going on:

https://www.trustpilot.com/review/www.adobike.nl

What's really going on with this company:

https://www.trustpilot.com/review/www.adobike.nl

The rims came with holes drilled into them so that the metal filings cut into the tubes causing flats. They literally couldn't even take the time to file them down. The "carbon fiber belt" snapped. The replacement belt came apart in a couple of weeks. The hydraulic brakes completely failed. The advertising is inaccurate and many reviews claim the bike comes with a Gates carbon fiber belt. In actuality, all of the components are cheap imitations. And the "support team" is just helpless AI drivel.

Some real reviews:
https://www.trustpilot.com/review/www.adobike.nl

The rims came with holes drilled into them so that the metal filings cut into the tubes causing flats. They literally couldn't even take the time to file them down. The "carbon fiber belt" snapped. The replacement belt came apart in a couple of weeks. The hydraulic brakes completely failed. The advertising is inaccurate and many reviews claim the bike comes with a Gates carbon fiber belt. In actuality, all of the components are cheap imitations. And the "support team" is just helpless AI drivel.

I bought 14 Ado Air 28 for my delivery company and all of this bike has issue with brake pads, brake liquids and tyres!

Der Kontakt vor der Bestellung lief einwandfrei. Die Lieferung erfolgte zügig. Leider ist nicht nur ein Gewinde, zur Befestigung einer Schraube für das Schutzblech vorne defekt,. der Gepäckträger hat mehrere, große Kratzer und ist SCHIEF !!! ??? Das hintere Schutzblech ist nicht am Gepäckträger verschraubt, sondern am Rahmen. Ich füge Bilder bei, auf denen ersichtlich ist, dass der Hinterreifen bzw. das Schutzblech auch verzogen sind. Wie kann so etwas sein. Der Kontakt auf meine erste Anfrage, bezüglich der Mängel, verlief schnell. Der Vorschlag von ADO: ich bekomme einen Helm oder eine Tasche kostenlos...euer Ernst? Ich kaufe ein "neues" Fahrrad welches mit den beschriebenen Mängeln geliefert wird und ich soll einen Helm bekommen, als Entschädigung? Es gibt noch weitere, kleinere Mängel. Ein Innengewinde ist defekt, die Vorderradbremse schleift, aber immer nur an einer Stelle bei der Umdrehung des Vorderrades. Gerade ist das da auch nicht. Wie erwähnt, der Kontakt verlief bisher tadellos, wenige Minuten und es gab eine Antwort. Jetzt, nachdem ich mich ein wenig "überrascht" aufgrund der "Problemlösung" zeigte, erfolgt seit Stunden keine Antwort mehr. Mir ist mittlerweile die Lust an dem Rad vergangen und bin gespannt, was ADO jetzt macht, wenn das Rad mit gelieferten Mängel zurück soll. Auf Trustpilot gibt es bereits einige Erfahrungen dazu, wie ADO mit Problemen umgeht.

The bike itself is excellent and I really enjoy riding it. It feels stable and smooth. The change between the different power levels is quick and easy to use, just a button to put it up or down a level. The power seems to last a long time. I didn't need to charge it for 5 days worth of commute (about 1/2 hour in total per day, so not a long journey). The front bike light is a nice touch, although I have a more powerful one I have put on as well as it is quite a soft light.
The only downside is that it is heavy and large, so quite difficult to manipulate up/downstairs and to park in small corners. The logistics company in the UK was very difficult to deal with for delivery. I could not get them to deliver outside of 9am-5pm on weekdays. ADO tried to help me get a delivery slot outside of the time, but the logistics company did not respond.
It is also quite challenging to put together. The instructions are not very clear and I used the instructions video instead, but it doesn't quite match up with the specific bike. The brakes didn't fit exactly smoothly into the wheels, so they needed adjusting. The kickstand was also very challenging to fit and doesn't seem to go quite right. Overall, it is a fantastic bike and I think the initial niggles will fade to leave a fun and exciting bike to ride for a long time.