Bici perfecta. Envío muy rápido. Fácil montaje. Excepcional. Muy recomendable
good cheap locking seat post clamp, and give basic security to deter casual thieves / vandals, but wouldn't stand up to anyone with tools (inc. tyre levers / long screwdriver etc).
Hello Dan,
Thank you for your valuable feedback. We appreciate your input regarding the battery lock and we'll definitely take your suggestion into consideration for future improvements. If you have any more insights or suggestions, feel free to share them with us.
Best regards,
ADO Team
Das Fahrrad ist gut und der Support kümmert sich.
Hallo Waldemar,
Vielen Dank für Ihr positives Feedback zu unserem Fahrrad und unserem Kundensupport. Wir freuen uns sehr, dass Sie mit Ihrem ADO E-Bike zufrieden sind.
Wenn Sie weitere Fragen haben oder zusätzliche Unterstützung benötigen, lassen Sie es uns bitte wissen. Wir sind hier, um Ihnen zu helfen.
Vielen Dank für Ihr Vertrauen in ADO EBIKE.
Mit freundlichen Grüßen,
ADO Team
We received the bike in our not preferred color, as after the order we received and email that the color was not available. The bike arrived a little damaged (only some small scratches). The bike drives nicely and the first loading went smooth. The app works great. We don’t like the print cross your city on the bike, it feels a bit too much. We received compensation for the flaws and the not available color though.
Hello Michel,
Thank you for sharing your feedback about your ADO Air 28. We apologize for any inconvenience caused by the color availability issue and the minor damage upon arrival. We're glad to hear that you received compensation for the issues.
Regarding the 'Cross Your City' print, we appreciate your input, and we'll take it into consideration for future designs.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure you have a positive experience with your ADO EBIKE.
Best Regards,
ADO Team
My experience until now. Great bike, for urban travel. Have to take it on the public transport yet to know how easy it will be to travel to other cities. But for now no complaints, the rear rack with the mud guards are great. And the throttle makes speeding up much easier. If there is a wish it would be to be able to turn on the light.
Hello Melvin,
Thank you for sharing your experience with the ADO Air 20S! We're delighted to hear that you find it a great bike for urban travel, and we appreciate your positive feedback!
There are two ways to turn on the front light: 1. Press and hold the '+' on the display for three seconds. 2. Turn it on on the App. If you have any more feedback or if there's anything else you'd like to share, please feel free to reach out.
Safe travels, and we hope you continue to enjoy your ADO Air 20S!
Regards,
ADO Team
1. delieverd the pieces for air 20, i have the 20 S.
2. the magnetic pieces non functioned for the 20S.
Hello,
The air 20 and air 20s have different fenders and rear racks, you can check out the air 20S fender rear rack here: https://www.adoebike.com/products/copy-of-ado-air-20-rear-rack-iron-mudguard?_pos=6&_sid=0e35c312d&_ss=r.
Also, please check this video to install the magnetic: https://www.youtube.com/watch?v=qKXYt7d2ZGQ
please let me know if you have any questions.
Regards,
ADO Team
I reached ADO to ask what part to buy. They replied really fast.
I bought it, the delivery was super fast (like 3 days in NL), The throttle is working great so far.
Hi Carlos,
Thank you for taking the time to share your experience with us! We're delighted to hear that your interaction with our customer support team was prompt and helpful in identifying the part you needed.
Your satisfaction and positive feedback inspire us to continually strive for excellence. If you ever have more questions, need assistance, or want to share further insights, feel free to reach out. We're here to ensure your ADO E-bike journey remains enjoyable and trouble-free!
Thanks again for choosing ADO E-bike. Happy riding!
ADO Team
Livraison rapide et conforme en 4 jours.
Le air 20s est surprenant par sa qualité irréprochable et sa technicité pour un prix aussi bas.
Le freinage hydraulique est très efficace et ce vélo est assez confortable pour un 20 pouces probablement grâce a sa fourche amortie. Il est aussi très stable pour la taille.
La courroie est un vrai plus en ville pour éviter de salir les bas de pantalon mais aussi pour le pliage du vélo qui est compact.
Le manque de vitesse est compensé par un entrainement efficace et bien dosé.
Je profite du black friday pour en commander un deuxième pour ma femme qui est jalouse....:).
Il est simplement dommage que le 20s ne semble pas exister en bleu.
Bonjour Eric,
Un immense merci pour votre retour élogieux ! Nous sommes ravis de savoir que votre expérience avec notre ADO Air 20S a été sans faute. La performance du freinage hydraulique et la stabilité du vélo sont des points que nous avons soigneusement intégrés pour assurer une expérience de conduite exceptionnelle.
En ce qui concerne la couleur bleue que vous recherchez, nous sommes désolés que l' Air 20S bleu est actuellement en rupture de stock.
Si vous avez d'autre questions, n'hésitez pas à nous en faire part. Merci encore pour votre confiance, et nous sommes ravis de faire partie de vos aventures à vélo!
Cordialement,
ADO Team
Funktioniert alles
Hallo Eledin,
Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass alles funktioniert. Wenn Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung.
Mit freundlichen Grüßen,
ADO Team
Mein erstes Air20 S wurde mir gestohlen. Nummer 2 ist genauso super!
Hallo Fenja,
wir möchten uns herzlich bei Ihnen für Ihr positives Feedback bedanken! Es tut uns leid zu hören, dass Ihr erstes ADO Air 20S gestohlen wurde, aber wir freuen uns, dass Sie mit dem zweiten genauso zufrieden sind.
Es ist unser Ziel, hochwertige Produkte anzubieten, die Ihren Anforderungen entsprechen und ein großartiges Fahrerlebnis bieten. Ihre Zufriedenheit ist für uns von größter Bedeutung, und es freut uns zu hören, dass Sie weiterhin von unseren Produkten begeistert sind.
Wenn Sie weitere Fragen, Anregungen oder Anliegen haben, zögern Sie bitte nicht, sich mit uns in Verbindung zu setzen. Wir stehen Ihnen jederzeit zur Verfügung und sind bestrebt, Ihnen den bestmöglichen Service zu bieten.
Nochmals vielen Dank für Ihr Vertrauen in ADO. Wir wünschen Ihnen viele angenehme Fahrten mit Ihrem ADO Air 20S!
Mit freundlichen Grüßen,
ADO Team
Great bike, but please correct the size! The folded bike has a width of 40 cm and not 52 cm as shown in the official specs. A width of 40 cm would qualify the Air 20 for Austrian government support. No support for 52 cm is given! Thanks
Hello Michael,
Thank you for taking the time to share your experience and we greatly value your feedback!
We appreciate you pointing out the discrepancy in the folded bike's width, and we apologize for any confusion caused by the error in our official specs. We are actively working to correct this specification to reflect the accurate folded width of 40 cm.
If you have any further questions or if there's anything else you'd like to share, please feel free to reach out. Thank you once again for choosing ADO, and we look forward to serving you in the future!
Regards,
ADO team
I added it with rubber straps and us it to tranport my trumpet.
Hello Franzh,
Fantastic to hear that you're enjoying your Air 20 Iron Fenders and Rear Carrier! Using it to transport your trumpet is a creative and practical idea. If you have any more stories or if there's anything else you'd like to share, feel free to let us know. Happy travels with your ADO ebike!
Best regards,
ADO Team
Great additionele to my air 20s the Rear rack allowed you to taken small things with you and the Iron mudguard protects beter then the standard mudguards. Very happy with it, installations was easy with the supporting YouTube vids.
Hello Melvin,
Thank you for sharing your positive experience with the AIR 20 Rear Rack and Iron Mudguard! We're delighted to hear that these accessories have proven to be valuable additions to your AIR 20.
If you have any more insights or if there's anything else you'd like to share, feel free to reach out. Your satisfaction is our priority, and we're here to assist with any further questions or needs.
Thank you again for choosing ADO, and we wish you many more enjoyable rides with your ADO AIR 20!
Regards,
ADO Team
Tolles Rad. Die Übersetzung könnte größer sein. Man muß doch ganz schön strampeln um auf 25 zu kommen. Aber sieht geil aus und macht Spaß!!
Hallo dirk,
Vielen Dank für Ihr Feedback. Es freut uns sehr zu hören, dass Sie den Air 20 großartig finden!
Wir freuen uns über Ihren Vorschlag bezüglich des Übersetzungsverhältnisses und werden diesen bei der Weiterentwicklung unserer Produktlinie definitiv berücksichtigen.
Wenn Sie Hilfe benötigen, können Sie sich gerne an uns wenden!
Mit freundlichen Grüßen,
ADO Team
Very well built, strong, good handling, excellent electrical assist. Best price found.
Hello Fernando,
Thank you for sharing your feedback! We're delighted to hear that you are satisfied with your DECE 300C, it's great to know that you found it to be the good deal. If you have any further comments or suggestions, feel free to let us know. Happy riding!
Best regards,
ADO Team
Has some problems but support team has help a lot and fast
Hello Roy,
Thank you for sharing your experience with us. We appreciate your feedback. If you have any further concerns or issues with the bike, please don't hesitate to reach out to our support team. We're here to assist you, and your satisfaction is our priority.
Best regards,
ADO Team
If you’re looking for a cheap 16” foldable for daily commuting you should check out the ado a16 plus. The black friday price is unbeatable. It does it’s job is well foldable, looks good. Built quality is good. Customer support is friendly and helpful.
Minor downpoints. Transmission on 7th gear sometimes insufficient when going fast. Heavy bike. Rear light is separately battery powered (however it comes with batteries at delivery). Would buy again.
Hello Robert,
We're thrilled to hear that you find good value in the ADO A16+, we are delighted to hear that you are satisfied with our customer service. We also appreciate your suggestions for improvements, and We will definitely take these into consideration as we continue to enhance our product line.
We're glad to have you as a satisfied customer, and if you ever have further questions or need assistance, feel free to reach out. We look forward to serving you again in the future!
Best regards,
ADO Team
ADO Air 20 works beautifully. Very high quality product. Easy to push when folded. Bluetooth (which is necessary for light) occasionally struggles. Great battery life. Powerful.
Hello Julien,
Thank you for your fantastic feedback! We're delighted to hear that the ADO Air 20 is serving you well as a perfect commuter bike.
we appreciate your feedback regarding the Bluetooth, and we'll take note of it for future improvements. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Happy commuting and enjoy your rides!
Best regards,
ADO Team
love this bike
Hello Zar,
Thank you for your positive feedback! We're thrilled to hear that you love your A16+! If you ever have any questions or need assistance, feel free to reach out. Happy riding!
Best Regards,
ADO Team
La bicicleta realmente es una buena compra, reúne todas y cada una de las características publicitadas. Ya tengo desde hace 3 años una Qicycle y esta Ado A16+ es mejor ya que los frenos, suspensiones y cambio de 7 velocidades superan ampliamente a la Qicycle.
Aparte de la bici en sí, la respuesta de Ado es inmejorable, cualquier correo que les envíes es respondido rápidamente y con soluciones, vamos que no te toman el pelo.
Por todo esto la recomiendo si o sí.
Hola JAVIER,
Agradecemos sinceramente tus amables palabras y nos alegra saber que estás satisfecho/a con tu compra de la bicicleta ADO A16+. Nos enorgullece ofrecer productos que cumplen con las expectativas de nuestros clientes, y es maravilloso saber que hemos logrado hacerlo contigo.
También agradecemos tus elogios sobre nuestro servicio al cliente. Nos esforzamos por proporcionar respuestas rápidas y soluciones efectivas a todas las consultas. Tu satisfacción y confianza son nuestra principal prioridad.
Gracias por recomendar nuestra bicicleta ADO A16+. Si en el futuro necesitas asistencia adicional o tienes más preguntas, estamos aquí para ayudar. ¡Que disfrutes al máximo de tus paseos con tu nueva bicicleta!
Saludos cordiales,
ADO Team
Received the CE version instead of the International version, but sorted it out pretty well with support. Bike itself is lovely! Thanks!
Hello Robby,
Thank you for bringing this to our attention, and we're glad to hear that our support team could assist in resolving the issue promptly. We apologize for any inconvenience caused and appreciate your understanding.
We're delighted that you find the bike lovely! If you have any further feedback or questions, please feel free to reach out. Happy riding!
Best Regards,
ADO Team
Excellent bike 🚲
Hello Charley,
We're thrilled to hear you find our bike excellent! If you have any specific feedback or if there's anything you'd like to share about your experience, feel free to let us know. Happy riding!
Best Regards,
ADO Team
This is is great bike with lots of extras as standard. I would like to know what kind of mudguards are available. They did send me a cycle lock and I am hoping to have a dealings with you for a long time. Thank you.
Hello Barry,
Thank you for your positive feedback! We are glad to hear that you are satisfied with your DECE 300C, the plastic fenders are included as standard. If you have any further feedback or questions, please feel free to reach out. Happy riding!
Best Regards,
ADO Team
ADO A16+ Folding Electric Bike
Hello Vincenzo,
Thank you for your positive feedback! We're delighted to know that you're satisfied with your A16+. If you ever have any more feedback or questions in the future, please feel free to reach out. We're here to support your e-biking adventures, and we appreciate your support!
Best Regards,
ADO Team
Produttore molto serio
Ciao Danilo,
Grazie per il suo feedback positivo! Siamo lieti di sapere che sei soddisfatto del tuo acquisto. Se in futuro dovessi avere altri commenti o domande, non esitare a contattarci. Siamo qui per sostenere le tue avventure in e-bike e apprezziamo il tuo supporto!
Cordiali saluti,
Team ADO
