When the original purchaser orders and receives a product from our online store, the warranty is automatically registered and applies solely to the original purchaser. Warranty periods and conditions for different components are as follows:
|
Mechanical Fittings
|
||
|
Component
|
Warranty Duration
|
Warranty Coverage and Exclusions
|
|
Frame (Aluminium Alloy)
|
60 months
|
Coverage: Natural deformation, weld cracks, weld fractures, manufacturing defects
Exclusions: Unauthorized modifications, collision damage
|
|
Frame (Carbon Fibre)
|
24 months
|
|
|
Structural components: Fork, handlebar, stem, seat post
|
24 months
|
|
|
Power & Wheel Components Drivetrain and Wheel Components: Chainring, drive belt, freewheel, bottom bracket, shifter, derailleur Wheel Components: Hub, rim, spokes Suspension System: Suspension fork Fasteners: Seat post clamp、stem clamp、frame clamp
|
12 months
|
Exclusions: Tyre punctures caused by sharp objects component damage resulting from collisions
|
|
Support and Safety Components Tyres and saddles: Tyres, saddle protective and Braking Components: Mudguards, safety hooks, pedals, brake assembly, brake rotors, brake levers, kickstand
|
6 months
|
Exclusions: Unauthorized modifications, collision damage, damage to components and accessories, man-made damage
|
|
Electrical Components
|
||
|
Component
|
Warranty Duration
|
Warranty coverage and exclusions
|
|
Motor components Motor
|
24 months
|
Coverage: Phase loss, Hall sensor burnout, demagnetisation, abnormal bearing noise
Exclusions:
Damage, water ingress
|
|
Battery
|
24 months
|
Coverage: Broken battery grid, insufficient capacity, capacity below 70%
Exclusions: Water ingress, man-made damage, failure caused by the battery being left unused and uncharged for more than one month
|
|
Charging components: Charger Display and control elements: Display、controller
|
24 months
|
Coverage: Short circuit, burnout, malfunction due to manufacturing defects
Exclusions: Moisture ingress, circuit breakage, man-made damage
|
|
Speed controller components: Throttle, torque sensor GPS Components: GPS module, main wiring harness, discharge cable
|
12 months
|
|
|
Lighting Components: Headlight, tail light, turn signals Braking Components: Brake cutoff levers, switches
|
6 months
|
|
Warranty Conditions
1. We generally provide replacement parts rather than performing repairs, in order to minimize your waiting time.
2. Warranty service applies regardless of whether you purchase from our official website, authorized dealers, or our official partner online platforms.
3. Components that meet the warranty conditions listed on this page will be fully covered at no cost.
4. Out-of-warranty components can still be repaired/replaced, but a fee will apply. For more detailed information on fees, please contact support@adoebike.com.
5. Additional expenses incurred during the repair period, such as costs for alternative transportation, fuel, or ride‑sharing, are not covered under this warranty.
Long-term Technical Support
1. Our technical experts provide professional support with customized solutions for complex problems. 2. Oneonone Support: A dedicated support representative will handle all your inquiries and provide you with personalized assistance. 3. This service is available at any time, regardless of warranty status. (Note: After the warranty period expires, you will be responsible for the cost of replacement parts.)
What Is Covered Under Warranty?
All conditions must be met simultaneously:
1. The product must have been purchased from an official ADO store or an authorized dealer. Products purchased secondhand or from unauthorized sellers are excluded from the warranty. 2. The product/component must be within the warranty period. 3. Manufacturing defects and inherent product issues, such as material defects, are covered by the warranty.
What is not covered by the warranty?
1. Damage to consumable or wear‑and‑tear parts, including:
Brake pads, plastic parts, spokes, rims, brake cables, and surface scratches. 2. Wires or accessories with visible scratches or breakage.
3. Malfunctions caused by improper use, such as: Failure to follow the user manual for operation, maintenance, or adjustment.
Unauthorized disassembly, repair, or modification. Improper use or storage.
4. Accidental damage. 5. Minor scratches or damage to accessories during transport. 6. Repair costs at unauthorized workshops are not covered.
How to claim your warranty?
For products purchased from the ADO official website:
Click here to submit the product information to the ADO customer service team: https://goo.su/GSEk
Alternatively, send product information to: support@adoebike.com Please include the following details: order number, email address used for the order, shipping address, photos or videos of the issue, and a brief description of the problem.
After the aftersales team reviews your warranty application, we will provide replacement parts and/or installation and adjustment instructions as needed. Important Note: Any product returned without prior approval will not be accepted and will not be covered under warranty.
For Products Purchased from Stores or Platforms Other Than the Official Website: Customers who purchase from our authorized dealers are entitled to the same warranty service; however, such service must be processed through the dealer. For warranty service, please contact the platform or dealer from which you made the purchase. For further warranty questions, please contact us at support@adoebike.com.
