At ADO EBIKE, we offer three convenient repair options to ensure your e-bike is always in top condition: Mail-in Repair, Remote Repair, and In-store Repair Service.

Our official repair center in Europe is fully equipped to provide professional after-sales service with confidence and efficiency. We maintain a sufficient stock of spare parts to handle most repair needs promptly. In rare cases where certain parts are temporarily out of stock, replenishment will be completed within approximately 15 days.
We sincerely appreciate your trust and continued support.

Please read the following terms carefully before requesting service:

1. Mail-in Repair

You may send your e-bike directly to our authorized repair center for service.
However, please contact our Customer Support Center before shipping.
Bikes sent without prior confirmation will not be accepted.

The exact shipping address will be provided by our customer support team.

• For initial defects, ADO covers 100% of the shipping cost.
• For non-warranty or general repairs, round-trip shipping costs are the customer’s responsibility.
• If replacement parts are in stock, repairs will be completed within two weeks.
  

2. Remote Repair (Recommended)

This is our most recommended repair method, offering fast and convenient support.
In most cases, issues can be resolved within 1 to 5 days.

After you submit your issue, our Customer Support Team will forward it to our technical specialists. Once a solution is determined, you will be contacted immediately with detailed repair guidance.

3. In-store Repair Service

ADO provides in-store repair services through partner dealers across Europe.
Most regions have authorized service locations available.

Before visiting, please contact our Customer Support Center to obtain the address of the nearest repair partner.

In most areas, you can simply bring your e-bike to the designated local repair shop.

• For initial defects, the repair cost will be fully covered by ADO.
• If spare parts are available, repairs will be arranged promptly.
• If certain parts are temporarily unavailable, we kindly ask for your understanding and patience during restocking.
• For non-defective or user-caused damage, repair costs are borne by the customer.

We sincerely appreciate your continued trust in ADO.

Important Notes

• Depending on the condition of the product, repair requests may be declined.
• Please upload high-resolution photos or videos showing the issue; without visual confirmation, we may not be able to assess the problem.
• Include your order number (from an official store purchase) and bike serial number when submitting the repair request form.
• Bikes equipped with a throttle cannot be repaired, as they do not comply with local traffic regulations.
• For details regarding initial defects and product warranty, please review our Warranty Policy.
• If your e-bike was purchased from a non-official dealer, please contact the retailer directly for assistance.
• For cancellations or changes to your service reservation, please contact us in advance.