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Liwwerzäit & Arrangement
Bestellunge ginn veraarbecht a verschéckt bannent 48 Geschäftsstonnen wann den Artikel op Lager ass.
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Keng Douanekäschten · Schnell Liwwerung · Zouverlässeg Tracking
Däitschland Lager PRIMÄR EU-HUB Prioritéitsveraarbechtung fir Zentral & Westeuropa.
Transporteuren: GO!, DHL Express, an aner féierend Logistikdéngschtleeschter
⚠ Wichteg Notiz
Vëloen ginn aus EU-Lagerhäuser verschéckt. Accessoiren ginn separat aus China verschéckt (10–25 Deeg).
Länner, an déi mir liwweren
Zollfräi Liwwerung bannent der Europäescher Unioun.
Däitschland
Holland
Belsch
Frankräich
Spuenien
Italien
Éisträich
Polen
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FinnlandBestellungsverfolgung
Dir kritt eng Bestätegungs-E-Mail mat der Liwwerung an den Tracking-Detailer, soubal Är Bestellung verschéckt gouf.
Keng Douanekäschten
EU-Lager
Schnell Liwwerung
Aktualiséierunge vum E-Mail-Tracking
Garantiezäiten a Konditioune fir verschidde Komponenten
| Mechanesch Komponent | ||
| Komponenten | Garantiezäit | Garantie- a Service ausserhalb vun der Garantie |
| Kader (Aluminiumlegierung) | 60 Méint | Garantieservicer: |
| Kader (Kuelefaser) | 24 Méint | |
| Virgabel, Lenker, Vorstütze, Sattelstütze | 24 Méint | Garantieservicer: |
| Undriffs- a Radkomponenten | 24 Méint | Net vun der Garantie ofgedeckt: |
| Ënnerstëtzungs- a Sécherheetskomponenten | 3 Méint | Net vun der Garantie ofgedeckt: |
| Elektrescht System | ||
| Komponenten | Garantiezäit | Garantie- a Service ausserhalb vun der Garantie |
| Motorkomponenten | 24 Méint | Garantieservicer: |
| Batterie | 24 Méint | Garantieservicer: |
| Opluedkomponenten: | 24 Méint | Ofgedeckt: Kuerzschluss, Ausbrennungen a Stroumausfäll wéinst Fabrikatiounsfehler. |
| Komponenten vum Geschwindegkeetsregler: Gaspedal, Booster, Reglerdeckel | 12 Méint | |
| Liichtkomponenten: Scheinwerfer, Réckluuchten, Blinker | 3 Méint | |
Garantiebedingungen Liewenslaang techneschen Support Wat ass vun der Garantie ofgedeckt? Wat ass net vun der Garantie ofgedeckt? Wéi Dir Är Garantie ufroe kënnt: Produkter, déi iwwer déi offiziell ADO Websäit kaaft goufen: Gitt w.e.g. déi folgend Informatiounen un: Bestellnummer, E-Mail-Adress a Liwweradress, Fotoen oder Videoe vum Problem, an eng kuerz Beschreiwung vum Problem. Produkter, déi iwwer aner Geschäfter oder Plattforme wéi eis offiziell Websäit kaaft goufen
1. Mir tausche ëmmer Deeler aus amplaz se ze reparéieren, fir Är Waardezäit ze minimiséieren.
2. D'Garantie gëllt onofhängeg dovun, ob Dir op eiser offizieller Websäit, bei autoriséierten Händler oder bei eise offiziellen Partner-Online-Plattforme kaaft.
3. Deeler, déi d'Garantiebedingungen op dëser Säit erfëllen, sinn komplett gratis ofgedeckt.
4. Deeler, déi ausserhalb vun der Garantie sinn, kënnen nach ëmmer reparéiert/ersat ginn, awer et gëtt eng Tax. Fir méi detailléiert Informatiounen iwwer d'Käschten, kontaktéiert w.e.g. support@adoebike.com.
1. Eis technesch Experten bidden professionell Ënnerstëtzung mat personaliséierte Léisunge fir komplex Problemer.
2. Perséinlech Ënnerstëtzung: E speziellen Support-Mataarbechter wäert all Är Ufroen behandelen an Iech personaliséiert Hëllef ubidden.
3. Dëse Service ass zu all Moment verfügbar, onofhängeg vum Garantiestatus. (Bemierkung: Nom Oflaf vun der Garantiezäit sidd Dir verantwortlech fir d'Käschte vun den Ersatzdeeler.)
All Konditioune mussen gläichzäiteg erfëllt sinn:
1. D'Produkt muss an engem offiziellen ADO-Geschäft oder engem autoriséierten Händler kaaft gi sinn. Produkter, déi gebraucht oder vun onerlaabten Händler kaaft goufen, sinn vun der Garantie ausgeschloss.
2. D'Produkt/d'Komponent muss bannent der Garantiezäit sinn.
3. Fabrikatiounsfehler a Produktproblemer, wéi zum Beispill Materialfehler, sinn vun der Garantie ofgedeckt.
1. Defekt Verbrauchs- oder Verschleissdeeler, dorënner:
- Bremsbeläg, Plastikdeeler, Speechen, Felgen, Bremskabel a Kratzer op der Uewerfläch.
2. Beschiedegt Kabelen oder Accessoiren mat siichtbare Kratzer oder Broch.
3. Stéierungen, déi duerch falsch Benotzung verursaacht ginn, wéi zum Beispill:
- Net-Befollegung vun der Instruktiounshandbuch fir de Gebrauch, d'Ënnerhalt oder d'Ajustéierung.
- Onerlaabt Demontage, Reparatur oder Modifikatioun.
- Falsch Benotzung oder Lagerung.
4. Zoufälleg Schued.
5. Liicht Kratzer oder Schied un Accessoiren beim Transport.
6. Reparaturkäschten an net autoriséierten Atelieren sinn net ofgedeckt.
1. Klickt hei fir d'Produktinformatioun un den ADO Clientsservice ze schécken: https://goo.su/GSEk
2. Schéckt d'Produktinformatioun un support@adoebike.com.
3. Nodeems den Support-Team Äre Garantieufro iwwerpréift huet, liwwere mir Iech, wann néideg, Ersatzdeeler an/oder Installatiouns- an Astellungsinstruktiounen.
Wichteg Notiz: Produkter, déi ouni virdrun Autorisatioun zréckgeschéckt ginn, ginn net akzeptéiert a falen net vun der Garantie of.
Clienten, déi bei eisen autoriséierten Händler kafen, hunn Usproch op dee selwechte Garantieservice, mussen awer iwwer den Händler ofwéckelen. Fir Garantieservice, kontaktéiert w.e.g. d'Plattform oder den Händler, wou Dir de Produit kaaft hutt.
Fir weider Froen iwwer d'Garantie, kontaktéiert eis w.e.g. op support@adoebike.com.
Ultra-Light. Effortlessly Portable
Weighing just 20 kg (including the battery), it can be lifted effortlessly with one hand. Fold it in just 15 seconds and take it anywhere — at home, to work, in your car, or on public transport.
Integrated Frame Battery — Power for Every Journey
Enjoy up to 100 km of assisted range and effortless climbs with the safe, durable seatpost battery — built for every journey you share with your family.
250W Motor — Freedom in Every Ride
Feel the power of effortless motion with the 250W motor and G-DRIVE™ system. Glide up hills, explore farther, and enjoy every moment of the journey — wherever life takes you.
Equipped with a torque sensor
A torque sensor is a device capable of accurately detecting the force applied to the pedal, providing appropriate assistance based on the pedalling force to prevent discomfort caused by sudden acceleration or delayed assistance.
Carbon Belt Drive — No Grease, No Noise, Maintenance-Free
The ADO Carbon Belt Drive offers 98% efficiency, runs 36% lighter than chains, and lasts up to twice as long. No oil, no rust, no noise — just smooth, silent, and effortless riding.
2.4" IPS Color Display
The IPX7 waterproof and IPS color display ensures clear visibility of riding information such as assist mode, navigation, error reports, and remaining battery life—even under bright sunlight—allowing you to fully enjoy your riding experience!
ADO App
Intelligent Control Systems, App Navigation + Customer Support + ADO LAB.
Details
Equipped with a torque sensor
A torque sensor is a device capable of precisely detecting the force applied to the pedal, providing appropriate assistance based on the intensity of the pedal stroke. This prevents discomfort caused by sudden acceleration or delayed assistance.
Adjustable suspension
The suspension may be activated or deactivated according to road conditions, with freely adjustable firmness settings. This delivers optimum ride comfort across diverse surfaces, from paved urban roads to unpaved country lanes.
E-Mark Certified IPX5 Waterproof Light
The 1200 lumens front light boasts an IPX5 waterproof rating and complies with E-Mark standards. It ensures clear visibility even in rainy conditions or at night, while its soft light prevents glare for oncoming traffic. Delivering reliable illumination for both commuting and long-distance driving.
3.0 Assist System
Bid farewell to complex gear shifting; the ADO AIR 20 redefines the riding experience with its sophisticated design and ease of use. Featuring the new 3.0 upgraded assist system, it offers three modes (0 (0 mode provides no assist), 1, 2, 3). Easily select the power to suit various riding scenarios. The drive unit is fundamentally quiet yet powerful. Level roads are effortlessly navigated with level 1 assist, while level 3 assist provides robust support for challenging terrain.
Hydraulic Brakes – Powerful Braking Force, Superior Stability
Compared to conventional cable brakes, high-performance hydraulic brakes deliver quicker and more consistent stopping power. This enables confident braking even in sudden urban situations or on slippery surfaces.
Lightweight Frame
Our electric-assist bicycle stands out for its exceptional ultra-lightweight design. Weighing just 20 kilograms, it is over 30% lighter than comparable models. Our aim is to provide you with a comfortable riding experience.
20-inch tyres – the perfect balance of manoeuvrability and stability
The 20-inch wheels deliver both handling agility and stability. Whether navigating narrow city streets, tackling daily commutes, or enjoying leisurely rides, you can ride with confidence. Despite its compact frame, the bike offers exceptional stability.
In The Box
Air 20 Ebike
Pair of Fenders
42V 2A Battery Charger
Installation Tool
Geometry
| SIZE (mm) | One Size |
|---|---|
| Max. Seat Height | 1000 |
| Min. Seat Height | 900 |
| Standover Height | 650 |
| Seat Tube Length | 335 |
| Handlebar Height | 1130 |
| Bottom Bracket | 175 |
| Front to Center | 580 |
| Wheelbase | 980 |
| Top Tube Length | 500 |
| Total Length | 1480 |
Electronic Spec
General Spec
100 km max range
25 km/h
SGS CE
without
Single speed
20*1.95 Inch tires
Torque sensor
0–3 level pedal assist
150cm–200cm
-10~50°C
Net weight: 20 kg (excluding all accessories)
Full weight: 25.5 kg (including all accessories and packaging)
Permissible Max. Weight: 120 kg
Components Spec
Lightweight Aluminum Frame
Hydraulic Disc Brakes
Double Walled Aluminum
Front Fork Suspension (Steel 20inch)
IPX5 Waterproof 1200lumen
Reflector Tail Light
Carbon Belt
Folding Pedals
Standard
FAQ
What’s the Difference Between ADO Air 20 and Air 20 Pro?
1. Motor Type:
The Air 20 Pro is equipped with a BAFANG motor, delivering greater power efficiency and stronger climbing performance.
2. Transmission System:
The Air 20 Pro features an automatic gear shifting system, providing smoother transitions and a more comfortable ride — no more over-pedaling at higher speeds.
3. Lockout Suspension Fork:
Adjustable for different terrains, the lockout suspension fork offers optimal shock absorption and balance between efficiency and comfort.
Is ADO Air 20 certified?
According to SGS CE EN15194 and SGS UKCA, ADO Air 20 conforms to the requirements of: Machinery Directive (2006/42/EC), the EMC Directive (2014/30/EU), and the Radio Equipment Directive (2014/53/EU), and DIN EN 15194:2017, and ADO Air 20 battery complies with UN 38.3 lithium-ion battery testing standards.
Is it possible to change speed? Is it weatherproof?
ADO Air 20 has a single gear. However, you can choose to use 3 levels of electrical power to assist your ride. Besides, ADO Air 20 is equipped with a smart torque sensor system that provides you immediate power assistance according to terrain. In this case, even if you ride or start the ride on an incline, you will get the assistance you need immediately even with a single gear.
Yes, ADO Air 20 is IPX5 waterproof and the IPS display is IPX7 waterproof, all electronic components are sealed to prevent ingress of heavy rain and dust.
Charging Method？
We use a removable seatpost battery system, allowing you to charge the battery while it’s installed on the bike or easily remove it for convenient indoor charging.
Which country are allowed to be shipped?
Countries That We Ship To For Free:United States (excluding AK/HI/PR),Chile,Australia,United Kingdom, Spain, Romania, Slovenia, Slovakia, Portugal, Italy, Poland, Netherlands, Luxembourg, Lithuania, Ireland, Hungary, Greece, Germany, France, Finland, Estonia, Denmark, Czechia, Bulgaria, Croatia, Belgium, Austria
What Payment Methods Does The Website Support？
Paypal / Visa/ MasterCard / Bancontact / iDEAL / Klarna /Przelewy24/Giropay
Worldwide：Paypal/Visa/MasterCard
Bancontact：Belgium
IDEAL: Netherlands
Giropay: Germany
Klarna：United Kingdom,Germany,Netherlands,Spain,Italy
Przelewy24: Poland
How long is the warranty period?
For bike frame, 5 years warranty; For controllers, motors, batteries, forks, head tubes, handlebars, chargers, pedals, flywheels, chainstays: 12 months warranty. Should you encounter some production related manufacturer’s defect during this period, we will take care of it according to our warranty. For more details, please contact our customer service: support@adoebike.com
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