FAQ

Feel free to ask all you want to know

About e-bikes:
We have local warehouses in UK, Germany, Italy, Poland, USA, Indonesia.
We will arrange delivery within 48h (working days) after the order is placed.
After delivery, customers can receive the parcel within 48h after delivery for orders from UK, Germany, Netherlands and Austria; orders from other countries will receive the parcel within 2-7 days

About accessories:
Batteries shipped from overseas warehouse,about 2-7 days delivery; other accessories shipped from China, about10-25 days delivery.

Note: Affected by the COVID-19 EPIDEMIC, the delivery time of the local logistics company and the expected deviation, please understand.

More informaiton about delvery&ship ,can clcik to know:

Shipping Policy

Usually the whole bike warranty period is one year, and the warranty period of individual special accessories will be different as follow:

Warranty Policy

Paypal / Visa/ MasterCard / Bancontact / iDEAL / Klarna /Przelewy24/Giropay

Paypal:Worldwide

Visa:Worldwide

MasterCard:Worldwide

Bancontact:Belgium

IDEAL: Netherlands

Giropay: Germany

Klarna: United Kingdom, Germany,Netherlands,Spain,Italy

Przelewy24: Poland

A20+is lightweight, suitable for daily travel, suitable for both men and women;

A20F+ has 4.0 fat tires, which is more suitable for mountain biking and off-road, and is larger than A20+, which is more suitable for men.

A20XE Rear Rack :

A20FXE Rear Rack:

A20XE and A20FXE fenders :

There are three main differences:

1. DECE 300 Shimano 11-speed, DECE 300C Shimano 9-speed

2.DECE 300 is wire-controlled shock absorption, DECE 300C needs to manually open the shock absorption function

3. The whole bike of DECE300 has used the touch-up paint process, and there is no welding joint;

DECE300 touch-up paint for half bike, welding marks can be seen on the rear half”

EU version is produced for the countries  that require bicycle speed and motor wattage and  not allowed to use the throttle . bike speed can’t unlock . throttle not work . only has Pedal and electric assist mode.

International version : when you receive bike , bike is same with EU Version , has pedal and electric assist mode, but  if you need higher speed and want use throttle ,you can adjust to another model which has assist mode and throttle mode , also can unlock speed .

The ADO A20+/ A20F+ is certified by DEKRA and conforms to CE standards, Motor rated power 250W, maximum speed 25km / h, in line with EU traffic regulations, so you can ride with confidence.

A20XE Upgrade points.
1. upgrade the brake system, change the single clip to double clip, make the brake more smooth.
2. equipped with iron fenders and rear rack, convenient for daily load
3. longer handlebars for more comfortable riding; use mechanical bell
4. lights and reflectors passed emark certification

Each bike comes with 1 battery, when you place an order you can see that the battery is installed inside the bike

For the safety of riding, we do not recommend installing the baby carrier on the bike.

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