Order made in May, it's August and it hasn't been delivered yet... delivery was supposed to be made at home and was delivered to a service point... I'm still waiting for contact from the carrier to deliver it to my home. Therefore, a terrible delivery service!
J
Jure Planinsek (Ljubljana, SI)
ADO E-Bike-Akku für A20+/A20XE/A20F+/A20FXE
K
Karl-Heinz Pretzel (Kellenhusen, DE)
Excellent Service Team
The first battery ADO have sent was inoperative. So I contacted the Service-Team and asked for a new one, which arrived in the meantime. Thank you very much for the excellent service, the Service Team works friendly, professional, competent and very fast.
D
Diane Fitzgerald (Barnstaple, GB)
Great support
Ordered a replacement battery and it was delivered within 48 hours as promised.
Dear Di
Thank you for your feedback regarding your replacement battery. We're delighted to hear that it arrived within 48 hours as promised.
We understand how important it is to receive your replacement parts promptly, and we're committed to providing timely and efficient service.
If you have any other questions or need further assistance, please don't hesitate to contact our customer support team.
Happy riding!
Best regards,
The ADO Bike Team
c
christophe de cremiers (The Hague, NL)
Very proactive
Has been delivered a battery within few days
Great service
K
Klaus (Hamburg, DE)
Schade
Der alte Akku hat nach wenigen Ladezyklen den Geist aufgegeben, nachdem ich bei dem Fahrrad über Nacht den Schlüssel stecken gelassen habe, ohne das es eingeschaltet war. Der neue Akku wurde schnell geliefert und ist hoffentlich haltbarer.
M
M.C. (Castagnaro, IT)
Caratteristiche tecniche
Qual è l'amperaggio della batteria?
Ciao，
Grazie per la tua domanda. La capacità della batteria è di 36 V e 10,4 Ah.
Se hai altre domande o hai bisogno di ulteriori informazioni, non esitare a contattarci.
Cordiali saluti,
ADO Team
R
Roberto Roncalli (Bergamo, IT)
ADO E-bike Battery For A20+/A20XE/A20F+/A20FXE
M
Marcel de Jong (Julianadorp, NL)
Everything fine
There was some delay, but that was all well communicated.
In the and everything was okay
Hi Marcel,
Thank you for your feedback ! We're glad to hear that you're enjoying your bike.
We appreciate your feedback on our customer service as well. We're always striving to improve, and your input helps us identify areas where we can enhance our support experience.
Best,
ADO Team
P
Pete Knight (Crowthorne, GB)
Purchased a replacement Battery For A20F
Purchased new battery from main website, actually cheaper than “alternative” brands on eBay which I was surprised with. Very quick delivery as received within a week - Great service and never have any issues buying directly from ADO.
HI Pete，
Thank you for choosing ADO for your replacement battery needs! We're thrilled to hear that you found our batteries competitively priced and that you were pleasantly surprised by the quick delivery. Providing great service and quality products directly from our website is always our priority. If you ever need assistance in the future, please don't hesitate to reach out.
Happy riding!
ADO Team
