ADO Service & Support

ADO is committed to providing top-quality service and support.
The fastest delivery of your ebike, with the most professional advisors at your service and the greatest peace of mind after-sales service.
Delivery in

48h

Your ADO Ebike is delivered within 48 hours in the following countries

We will arrange delivery in the order of payment and you will receive your ADO Ebike within 48 hours (working days) of delivery.
Germany
United Kingdom
Netherlands
Austria

Additional Notes:
Orders placed before 12:00 noon (GMT+8) will be shipped the same day from the warehouse.
Orders placed after 12:00 noon (GMT+8) will be shipped the next day
for example, if you place an order at 1:00 p.m. on 12 October, your order will be shipped on 13 October.

Please note: no deliveries on weekends, if you place your order between 12:00 noon on Friday and Sunday, the order will be shipped on Monday. (GMT+8)

VIP

1-to-1 Service

You will get 1-to-1 VIP customer service from ADO after you buy the following Ebike

A20 XE
A20F XE
DECE 300C
DECE 300

Priority shipping

The dispatch of your order will take priority over other orders and will usually be dispatched within 24 hours (working days), with dedicated customer service to track your order and logistics status in real-time.

1-to-1 Adviser

A dedicated 1-to-1 customer service install adviser will keep in touch with you via email or WhatsApp. Any questions you may have, the install adviser will answer patiently until you are satisfied!

After-sale at

Ease

Local warehousing across Europe for worry-free after-sales service

ADO has local warehouses in Germany,  UK and Poland, so whether your car needs a tune-up, a repair or a flat tyre, ADO’s specialist engineers can help you solve it quickly.