FREQUENTLY ASKED QUESTIONS

On which platforms can ADO products be purchased?

A:  Adoebike Official Store / Aliexpress / Amazon / eBay / OTTO / kaufland / Allegro / eMAG.

Where is the shipment and when will it be delivered ?

1. UK orders will be delivered from UK warehouse , and received by the users in 5 working days;

2. Germany orders will be delivered from Germany warehouse , and received by the users in 5 working days;

3. Other EU countries orders will be delivered from Poland ,ES, IT  warehouse, and received by the user within 7 working days.

4. More informaiton about delvery&ship ,can clcik to know:

Shipping Policy

What payment methods does the website support?

Paypal / Visa/ MasterCard / Bancontact / iDEAL  / Klarna /

Paypal:Worldwide

Visa:Worldwide

MasterCard:Worldwide

Bancontact:Belgium

IDEAL:Netherlands

Klarna: United Kingdom, Germany,Netherlands

How long does it take to receive the goods after placing the order?

All ebike orders will be sent within 2 days, and received by users within 10 days. (Holidays will be postponed) ;

Accessories ship from China , usually about 10-30 days delivery.

Do I need to pay extra tax?

Cause package dispatch from european warehouses, we have paid the freight, customs tax.

How long is the warranty for this ADO Ebike?

Usually the whole bike warranty period is one year, and the warranty period of individual special accessories will be different as follow:

1. The quality problem of the frame due to unwelded/desoldered/cracked/deformed/painted off etc., caused by poor manufacturing. these type of frame can get 12 months warranty.

2. The battery (One normal battery can work normally, and the capacity is not less than 60%) is guaranteed for 12 months due to its own quality problem.

3. Wheel hub/ flywheel/ chainring/ crank/ bottom bracket/ handlebar/ riser/seat tube which have quality problems caused by poor manufacturing are guaranteed for 12 months

4. Instrument/controller/bicycle lights/charger, 12 months warranty for non-human reasons.

5. Warranty is not provided for other fragile accessories, and accessories can purchase through the official website.

More detail ,please see:

Warranty Policy

What is the difference between the EU version and the international version?

EU version is produced for the countries  that require bicycle speed and motor wattage and  not allowed to use the throttle . bike speed can’t unlock . throttle not work . only has Pedal and electric assist mode.

International version : when you receive bike , bike is same with EU Version , has pedal and electric assist mode, but  if you need higher speed and want use throttle ,you can adjust to another model which has assist mode and throttle mode , also can unlock speed .

What is the difference between A20+ and A20F+?

A20+is lightweight, suitable for daily travel, suitable for both men and women;

A20F+ has 4.0 fat tires, which is more suitable for mountain biking and off-road, and is larger than A20+, which is more suitable for men.

What is the difference between DECE 300 and DECE 300C?

There are three main differences:

1. DECE 300 Shimano 11-speed, DECE 300C Shimano 9-speed

2.DECE 300 is wire-controlled shock absorption, DECE 300C needs to manually open the shock absorption function

3. The whole bike of DECE300 has used the touch-up paint process, and there is no welding joint;

DECE300 touch-up paint for half bike, welding marks can be seen on the rear half”

How to install A20 XE and A20FXE fenders and rear rack?

A20XE Rear Rack :

A20FXE Rear Rack:

A20XE and A20FXE fenders :