Need assistance? Talk with us

Our customer support team will follow up with all your questions, and respond to you within 16 hours.

Ask A Question

Tap the chat bubble to start a conversation, or send us an email at  We will respond within 16 hours.

*Live Chat is only available on working days, 9:30am to 7:00pm (UCT+8)

Get Technical Support

If you need technical support, please send an email to

We will respond within 16 hours, on weekdays and weekends.

Call Us

WD: 9:30am-7:00pm(UTC+8)



Share Your Story

Want to share your story, or simply connect with others?Join our community of ADO Ebike or talk with us on other platforms.


Check out our frequently asked questions to find all the answers to your questions.


Business Inquiry

If you are interested in becoming one of our distributors, please send a message to



Service & Support

ADO Ebike always puts customer experience first. We offer our customers a full range of pre-sales and after-sales services. 



Working Days (DE,UK,AT)



Lifetime Customer Service

After-sale at


Local replacement parts



All Products Included