ADO A26+ Bicicleta Eléctrica

Por favor, leia abaixo com atenção antes de fazer a sua encomenda. Oferecemos transporte gratuito para bicicletas eléctricas. Geralmente serão enviadas dentro de 1-2 dias úteis e serão entregues com um prazo de 2-5 dias úteis, dependendo do local onde vive. Os acessórios e peças não estão incluídos.

Entrega e envio

Affected by the COVID-19 EPIDEMIC, the delivery time of the local logistics company and the expected deviation, please understand. Usually after order payment, if item has storage, we will arrange delivery within 48 hours.

Produtos de expedição	Armazém de expedição	Apoio país de envio	Custos de envio	Tempo de entrega	Modo de transporte	Pesquisar Website
Bicicletas eléctricas	Polónia/Alemanha	Países da UE	Envio gratuito	7-10 dias úteis	DPD	https://www.dpd.com/tracking
	Estados Unidos da América	Estados Unidos da América	Envio gratuito	7-10 dias úteis	Fedex	https://www.fedex.com/en-us/tracking.html
	Reino Unido	Reino Unido	Envio gratuito	5-7 dias úteis	XDP	https://xdp.co.uk/track.php
Acessórios	China	EUA/UE/REINO UNIDO	€8-€17	10-15 dias úteis	Ciaoniao	https://global.cainiao.com/?lang=en
Nota		1. Os acessórios são enviados separadamente, não com a bicicleta. 2. O tempo de entrega acima indicado é o tempo de entrega da maioria das encomendas em circunstâncias normais, excepto em caso de tempo especial e atrasos logísticos.

After receiving your order, we will do our best to ship them within the stated time frame. However, some unforeseeable events such as severe weather, riots, and many others do occur. Therefore, we seek your kind understanding that ADOEBIKE.COM can not be held liable for such shipping delays. To ensure the security of purchases, ADOEBIKE.COM podem ter de contactar os clientes para validar as encomendas, o que pode causar atrasos. O tempo de trânsito pode variar em função da proximidade do nosso armazém e da disponibilidade de inventário.  

Direitos Aduaneiros

As we want to be as transparent as possible, goods that are purchased from overseas are subjected to customs import duties or widely known as Value Added Tax (VAT), excise duties. This is a standard practice in some countries and they are collected by your local government customs authorities. Europe Here is a reference from the European Union website: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en Todos os nossos produtos têm stock nos nossos armazéns da UE. Pagamos antecipadamente os direitos aduaneiros para os nossos envios para a Europa, para que não tenha de pagar uma soma extra após efectuar uma encomenda connosco.  

Tempo de processamento

We try to process all orders placed on our website within 1 to 2 business days. There are no orders being processed or shipped during weekends. Update: Due to COVID 19, processing may take up to 5 business days.  

Tempos estimados de envio

Most electric bike orders are shipped via the ground shipping method and average delivery times are 2-5 business days shipping from our warehouses. Estimated shipping time does not include any processing time or time required to clarify any further information required by the customer. We seek your kind understanding that we can not be held liable for shipping delays or any other forms of delays caused by the courier services. All applicable and exact shipping fees (excluding any customs duties if it applies) will be shown upon checkout before payment.  

Como sei que a minha encomenda foi expedida?

Receberá um e-mail/SMS de notificação de envio assim que a sua encomenda tiver sido enviada. O e-mail/SMS conterá a informação de rastreio.  

Itens danificados durante o trânsito

While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note the refusal reason as “damaged”. If you are unable to refuse the damaged shipment or if shipping damage is concealed, notify us and the courier company immediately. Shipping-related damages must be reported to the courier company and to us within 7 days of receipt of shipment. Take pictures of the damage and ask the courier company for confirmation or claim number. Open a support ticket with ADOEBIKE.COM describing the damage, including photos and confirmation number from the courier company. Do not throw away the original packaging.  

Condições de entrega

All orders over €200 and warranty replacements will be shipped with signature required unless requested otherwise by the customer or other special circumstances. Most deliveries occur between 8 AM and 8 PM and must be signed for delivery. Packages returned to us due to failed delivery attempts will be charged a €35 reshipping fee. Refused packages (except items damaged during transit) may be charged a 20% re-stocking fee.  

Endereço Errado ou Incompleto

Se a sua encomenda nos for devolvida devido a um endereço incorrecto ou incompleto, o cliente será responsável e pagará por todos os custos de entrega para reenviar a encomenda para um endereço corrigido. ADOEBIKE.COM não será responsável pela perda da sua encomenda se o endereço fornecido no checkout estiver incompleto ou incorrecto.