FREQUENTLY ASKED QUESTIONS

On which platforms can ADO products be purchased?

A: adoebike.com / Aliexpress / Amazon / eBay / OTTO / kaufland / Allegro / eMAG .

Where is the shipment and when will it be delivered ?

1. UK orders will be delivered from UK warehouse , and received by the users in 5 working days;

2. Germany orders will be delivered from Germany warehouse , and received by the users in 5 working days;

3. Other EU countries orders will be delivered from Poland ,ES, IT  warehouse, and received by the user within 7 working days.

3. More informaiton about delvery&ship ,can clcik to know: 

Política de expedição

What payment methods does the website support?

Paypal / Visa/ MasterCard / Bancontact / EPS / giropay / iDEAL / Przelewy24 / Trustly / Klarna / Mybank

Paypal:Worldwide

Visa:Worldwide

MasterCard:Worldwide

Bancontact:Belgium

EPS:Austria

Giropay:Germany

IDEAL:Netherlands

MyBank:Italy

Przelewy24:Poland

Klarna:Denmark, Austria, Finland, United Kingdom, Norway, Sweden, Netherlands

Trustly :Denmark, Germany, Estonia, Spain, Finland, Lithuania, Latvia, Netherlands, Norway, Poland, Sweden, Slovakia, United Kingdom

How long does it take to receive the goods after placing the order?

All ebike orders will be sent within 2 days, and received by users within 10 days. (Holidays will be postponed) ;

Accessories ship from China , usually about 10-30 days delivery.

Do I need to pay extra tax?

Cause package dispatch from european warehouses, we have paid the freight, customs tax.

How long is the warranty for this ADO Ebike?

Usually the whole bike warranty period is one year, and the warranty period of individual special accessories will be different as follow:

1. The quality problem of the frame due to unwelded/desoldered/cracked/deformed/painted off etc., caused by poor manufacturing. these type of frame can get 12 months warranty.

2. The battery (One normal battery can work normally, and the capacity is not less than 60%) is guaranteed for 12 months due to its own quality problem.

3. Cubo de roda/ volante/ volante/ anel de corrente/ manivela/ suporte inferior/ guiador/ tubo de elevação/ assento que tenham problemas de qualidade causados por um fabrico deficiente são garantidos por 12 meses

4. Instrumento/controlador/carregador de luzes/bicicletas, 12 meses de garantia por razões não humanas.

5. Warranty is not provided for other fragile accessories, and accessories can purchase through the official website.

More detail ,please see:

Política de Garantia

Qual é a diferença entre a versão da UE e a versão internacional?

A versão da UE é produzida para os países que requerem velocidade de bicicleta e potência do motor e não podem usar o acelerador . a velocidade da bicicleta não pode desbloquear . o acelerador não funciona . só tem pedal e modo de assistência eléctrica.

Versão internacional : quando recebe a bicicleta , a bicicleta é a mesma com a Versão UE , tem pedal e modo de assistência eléctrica, mas se precisar de velocidade mais alta e quiser usar o acelerador , pode ajustar-se a outro modelo que tem modo de assistência e modo de acelerador , também pode desbloquear a velocidade .

Qual é a diferença entre A20+ e A20F+?

A20+ is lightweight, suitable for daily travel, suitable for both men and women; A20F+ has 4.0 fat tires, which is more suitable for mountain biking and off-road, and is larger than A20+, which is more suitable for men.

Qual é a diferença entre DECE 300 e DECE 300C?

Há três diferenças principais:
1. DECE 300 Shimano 11 velocidades, DECE 300C Shimano 9 velocidades
2.DECE 300 é de absorção de choque controlado por fio, o DECE 300C necessita de abrir manualmente a função de absorção de choque
3. A bicicleta inteira do DECE300 utilizou o processo de retoque de tinta, e não há junta de soldadura;
DECE300 touch-up paint for half bike, welding marks can be seen on the rear half”

Qual é a diferença entre A20+ e A20F+?

A20+ is lightweight, suitable for daily travel, suitable for both men and women; A20F+ has 4.0 fat tires, which is more suitable for mountain biking and off-road, and is larger than A20+, which is more suitable for men.