Non-pre-sale links：

After we receive the order, the bike will be shipped from the overseas warehouse generally within 1-2 working days, and within 2-7 days delivery;
Helmets, bike locks and other accessories are shipped from China, about 1-3 working days to arrange shipping, 10-30 days delivery.

Pre-sale links:

About the pre-sale products, each product has a shipping date, the date represents the scheduled date when the product is available in our store or can be shipped, when you choose the corresponding date, you will agree by default that we will arrange the shipment after this date, for example, if you place an order on the 10th and choose 15 days to ship, we will arrange the shipment on the 25th, when the product is shipped, you will receive an Logistics tracking number email, usually you will receive the package within 2-7 days after shipment.
Accessories are shipped from China and usually arrive 10-25 days after shipment.

1. The quality problem of bike frame like unwelded/desoldered/cracked/deformed/painted off etc., caused by poor manufacturing. can get 12 months warranty.
2. The battery (can work normally, and the capacity is not less than 60%) is guaranteed for 12 months due to quality problem.
3. Wheel hub/ flywheel/ chainring/ crank/ bottom bracket/ handlebar/ riser/seat tube which have quality problems caused by poor manufacturing are guaranteed for 12 months
4. Instrument/controller/bicycle lights/charger, 12 months warranty for non-human reasons.
5. Warranty is not provided for other fragile accessories, and can purchase through the official website.

Click to know more infomation:

Warranty Policy

A16: Capacity 36V/7.8AH, electric range <35km, PAS range <70Km
A20: Capacity 36V/10AH, electric range <45km, PAS range <80Km
A20F: Capacity 36V/10AH, electric range <40km, PAS range <80Km