Question About Product
Q:What styles and colors are there to choose?
A:Black and White
Q:Battery life? How is it charged?
A:800 charging and discharging times, using a removable battery, charging through an external adapter
A:16in，20inch，26inch, six-star integrated tires and snow tires;
Q:Is it waterproof? Waterproof level?
Q:Where is it made?
Question About Logistics And After-sales
Q:What is the official dispatch date?
Q:Where is the shipment and when will it be delivered ?
1. UK orders will be delivered from UK warehouse , and received by the users in 5 working days;
2. Germany orders will be delivered from Germany warehouse , and received by the users in 5 working days;
3. Other EU countries orders will be delivered from Poland warehouse, and received by the user within 10 working days.
Q:How much does the logistics cost?
1. Free Freight
2. Online sales price, including shipping costs, please refer to the description on the purchase link for details.
Q:Do I need to pay VAT tax?
A:Cause package dispatch from european warehouses, we have paid the freight, customs and VAT tax.
Q:Are there any potential problems with the logistics?
A:The product is packed in several layers of reinforcement to meet the requirements of express shipping, supplied with a quality guarantee.
Q:How long is the warranty for this product?
Usually the whole bike warranty period is one year, and the warranty period of individual special accessories will be different as follow:
1. The quality problem of the frame due to unwelded/desoldered/cracked/deformed/painted off etc., caused by poor manufacturing. these type of frame can get 12 months warranty.
2. The battery (One normal battery can work normally, and the capacity is not less than 60%) is guaranteed for 12 months due to its own quality problem.
3. Wheel hub/ flywheel/ chainring/ crank/ bottom bracket/ handlebar/ riser/seat tube which have quality problems caused by poor manufacturing are guaranteed for 12 months
4. Instrument/controller/bicycle lights/charger, 12 months warranty for non-human reasons.
5. Warranty is not provided for other fragile accessories, and accessories can purchase through the official website.
More detail ,please see"https://www.adoebike.com/pages/technical-after-sales-service-policy-of-online-sales"
Q:Where the bike can be repaired and guaranteed if it is in Europe?
1.We will provide consumers with localized "worry-free" technology and after-sales service, including:
A. Local European service for the supply of spare parts (free of charge if it is a product problem);
B. Local European maintenance service, including free replacement service for a new ebike when maintenance is not available (in case of product quality problems);
Ten-year warranty: frame
one year warranty:
Structural parts-front fork, seat tube, handlebar, aheadset stem, brake handle, brake lever, sprocket crank,chain wheel, thumb shifter, derailleur ；
Electrical components-charger, batterie, motor, controller, instrument, booster, USB charger, acceleration handle, 2in1 switch, head light；
If there is a problem with the product during the above-mentioned warranty period, it will be replaced for free if it cannot be repaired.
C. Real-time online technical information available ;
D. Real-time online technical advice and operational guidance;
2.Any needed ,the consumers can contact with our EU service center below:
Call Center（DE）: +49(0)7251-5098364
Maintenance Center：Bruchsal, Germany
Q:What is the return and exchange policy?
1. Online sales, within 7 days, with no damage to the packaging, can be returned, with the user bearing the return freight.
2. Online sales, within 7 days, with no damage to the packaging, may be exchanged, with the user bearing the freight and the price difference of the product;
3. Detailed policies shall be subject to the regulations of each sales platform;