FREQUENTLY ASKED QUESTIONS

On which platforms can ADO products be purchased?

A: adoebike.com / Aliexpress / Amazon / eBay / OTTO / kaufland / Allegro / eMAG .

Where is the shipment and when will it be delivered ?

1. UK orders will be delivered from UK warehouse , and received by the users in 5 working days;

2. Germany orders will be delivered from Germany warehouse , and received by the users in 5 working days;

3. Other EU countries orders will be delivered from Poland ,ES, IT  warehouse, and received by the user within 7 working days.

3. More informaiton about delvery&ship ,can clcik to know: 

Verzendingsbeleid

What payment methods does the website support?

Paypal / Visa/ MasterCard / Bancontact / EPS / giropay / iDEAL / Przelewy24 / Trustly / Klarna / Mybank

Paypal:Worldwide

Visa:Worldwide

MasterCard:Worldwide

Bancontact:Belgium

EPS:Austria

Giropay:Germany

IDEAL:Netherlands

MyBank:Italy

Przelewy24:Poland

Klarna:Denmark, Austria, Finland, United Kingdom, Norway, Sweden, Netherlands

Trustly :Denmark, Germany, Estonia, Spain, Finland, Lithuania, Latvia, Netherlands, Norway, Poland, Sweden, Slovakia, United Kingdom

How long does it take to receive the goods after placing the order?

All ebike orders will be sent within 2 days, and received by users within 10 days. (Holidays will be postponed) ;

Accessories ship from China , usually about 10-30 days delivery.

Do I need to pay extra tax?

Cause package dispatch from european warehouses, we have paid the freight, customs tax.

How long is the warranty for this ADO Ebike?

Usually the whole bike warranty period is one year, and the warranty period of individual special accessories will be different as follow:

1. The quality problem of the frame due to unwelded/desoldered/cracked/deformed/painted off etc., caused by poor manufacturing. these type of frame can get 12 months warranty.

2. The battery (One normal battery can work normally, and the capacity is not less than 60%) is guaranteed for 12 months due to its own quality problem.

3. Wielnaaf/vliegwiel/ kettingring/ crank/ trapas/ stuur/ stijgbeugel/ zitbuis die kwaliteitsproblemen vertonen die veroorzaakt zijn door slechte fabricage, worden voor 12 maanden gegarandeerd

4. Instrument/controller/fietslampjes/oplader, 12 maanden garantie voor niet-menselijke redenen.

5. Warranty is not provided for other fragile accessories, and accessories can purchase through the official website.

More detail ,please see:

Garantiebeleid

Wat is het verschil tussen de EU-versie en de internationale versie?

EU versie is geproduceerd voor de landen die fiets snelheid en motor wattage vereisen en niet toegestaan om de gashendel te gebruiken . fiets snelheid kan niet ontgrendelen . gashendel werkt niet . heeft alleen pedaal en elektrische ondersteuning modus.

Internationale versie: wanneer u fiets ontvangt, fiets is hetzelfde als EU-versie, heeft pedaal en elektrische ondersteuningsmodus, maar als u hogere snelheid nodig hebt en wilt gebruiken gashendel, kunt u aanpassen aan een ander model die ondersteuningsmodus en gashendel-modus heeft, kan ook snelheid ontgrendelen.

Wat is het verschil tussen A20+ en A20F+?

A20+ is lightweight, suitable for daily travel, suitable for both men and women; A20F+ has 4.0 fat tires, which is more suitable for mountain biking and off-road, and is larger than A20+, which is more suitable for men.

Wat is het verschil tussen DECE 300 en DECE 300C?

Er zijn drie belangrijke verschillen:
1. DECE 300 Shimano 11 versnellingen, DECE 300C Shimano 9 versnellingen
2.DECE 300 is draadgestuurde schokabsorptie, DECE 300C moet de schokabsorptiefunctie handmatig openen
3. De hele motorfiets van DECE300 heeft het lakproces gebruikt, en er is geen lasnaad;
DECE300 touch-up paint for half bike, welding marks can be seen on the rear half”

Wat is het verschil tussen A20+ en A20F+?

A20+ is lightweight, suitable for daily travel, suitable for both men and women; A20F+ has 4.0 fat tires, which is more suitable for mountain biking and off-road, and is larger than A20+, which is more suitable for men.