The product Is good but it's not specified that you require a separate battery charger, i understand that the charger have a cost but would have been nice to know that information in advance!
Hello Dario,
We apologize for any inconvenience you experienced regarding the lack of information about the battery charger for our product.
We recommend carefully reviewing the product page when placing an order, as it typically contains detailed information about what is included with the product. Additionally, our customer service team is always available to assist with any questions or concerns you may have prior to making a purchase.
Best regards,
ADO Team
s
susan kearney
Great bike
Recently bought an e bike. Its a little bit heavy than I expected. There are no instructions how to turn on the lights! Maybe a quick starter leaflet would be useful
Hello Susan,
Thank you for choosing ADO and for sharing your feedback with us.
We appreciate your suggestion for the light-on indication. Please activate the display and press the '+' button for three seconds to turn the light on.
We are constantly striving to improve our products and services, and we will take your comments into consideration as we work to improve our manuals.
Thank you again for choosing ADO, and we wish you all the best!
With love,
ADO Team
K
Karl-Heinz Pretzel (Kellenhusen, DE)
Excellent Service Team
The first battery ADO have sent was inoperative. So I contacted the Service-Team and asked for a new one, which arrived in the meantime. Thank you very much for the excellent service, the Service Team works friendly, professional, competent and very fast.
D
Di (Barnstaple, GB)
Great support
Ordered a replacement battery and it was delivered within 48 hours as promised.
Dear Di
Thank you for your feedback regarding your replacement battery. We're delighted to hear that it arrived within 48 hours as promised.
We understand how important it is to receive your replacement parts promptly, and we're committed to providing timely and efficient service.
If you have any other questions or need further assistance, please don't hesitate to contact our customer support team.
Happy riding!
Best regards,
The ADO Bike Team
c
christophe de cremiers (The Hague, NL)
Very proactive
Has been delivered a battery within few days
Great service
K
Klaus Pachaly (Hamburg, DE)
Schade
Der alte Akku hat nach wenigen Ladezyklen den Geist aufgegeben, nachdem ich bei dem Fahrrad über Nacht den Schlüssel stecken gelassen habe, ohne das es eingeschaltet war. Der neue Akku wurde schnell geliefert und ist hoffentlich haltbarer.
M
M.C. (Castagnaro, IT)
Caratteristiche tecniche
Qual è l'amperaggio della batteria?
Ciao,
Grazie per la tua domanda. La capacità della batteria è di 36 V e 10,4 Ah.
Se hai altre domande o hai bisogno di ulteriori informazioni, non esitare a contattarci.
Cordiali saluti,
ADO Team
R
Roberto Roncalli (Bergamo, IT)
ADO E-bike Battery For A20+/A20XE/A20F+/A20FXE
M
Marcel de Jong (Julianadorp, NL)
Everything fine
There was some delay, but that was all well communicated.
In the and everything was okay
Hi Marcel,
Thank you for your feedback ! We're glad to hear that you're enjoying your bike.
We appreciate your feedback on our customer service as well. We're always striving to improve, and your input helps us identify areas where we can enhance our support experience.
Best,
ADO Team
P
Pete Knight (Crowthorne, GB)
Purchased a replacement Battery For A20F
Purchased new battery from main website, actually cheaper than “alternative” brands on eBay which I was surprised with. Very quick delivery as received within a week - Great service and never have any issues buying directly from ADO.
HI Pete,
Thank you for choosing ADO for your replacement battery needs! We're thrilled to hear that you found our batteries competitively priced and that you were pleasantly surprised by the quick delivery. Providing great service and quality products directly from our website is always our priority. If you ever need assistance in the future, please don't hesitate to reach out.
Happy riding!
ADO Team