FREQUENTLY ASKED QUESTIONS

On which platforms can ADO products be purchased?

A: adoebike.com / Aliexpress / Amazon / eBay / OTTO / kaufland / Allegro / eMAG .

Where is the shipment and when will it be delivered ?

1. UK orders will be delivered from UK warehouse , and received by the users in 5 working days;

2. Germany orders will be delivered from Germany warehouse , and received by the users in 5 working days;

3. Other EU countries orders will be delivered from Poland ,ES, IT  warehouse, and received by the user within 7 working days.

3. More informaiton about delvery&ship ,can clcik to know: 

Politique d'expédition

What payment methods does the website support?

Paypal / Visa/ MasterCard / Bancontact / EPS / giropay / iDEAL / Przelewy24 / Trustly / Klarna / Mybank

Paypal:Worldwide

Visa:Worldwide

MasterCard:Worldwide

Bancontact:Belgium

EPS:Austria

Giropay:Germany

IDEAL:Netherlands

MyBank:Italy

Przelewy24:Poland

Klarna:Denmark, Austria, Finland, United Kingdom, Norway, Sweden, Netherlands

Trustly :Denmark, Germany, Estonia, Spain, Finland, Lithuania, Latvia, Netherlands, Norway, Poland, Sweden, Slovakia, United Kingdom

How long does it take to receive the goods after placing the order?

All ebike orders will be sent within 2 days, and received by users within 10 days. (Holidays will be postponed) ;

Accessories ship from China , usually about 10-30 days delivery.

Do I need to pay extra tax?

Cause package dispatch from european warehouses, we have paid the freight, customs tax.

How long is the warranty for this ADO Ebike?

Usually the whole bike warranty period is one year, and the warranty period of individual special accessories will be different as follow:

1. The quality problem of the frame due to unwelded/desoldered/cracked/deformed/painted off etc., caused by poor manufacturing. these type of frame can get 12 months warranty.

2. The battery (One normal battery can work normally, and the capacity is not less than 60%) is guaranteed for 12 months due to its own quality problem.

3. Le moyeu de roue, la roue d'inertie, le plateau, la manivelle, le pédalier, le guidon, la contremarche et le tube de selle qui présentent des problèmes de qualité dus à une mauvaise fabrication sont garantis pendant 12 mois.

4. Instrument/contrôleur/éclairage vélo/chargeur, garantie de 12 mois pour des raisons non humaines.

5. Warranty is not provided for other fragile accessories, and accessories can purchase through the official website.

More detail ,please see:

Politique de garantie

Quelle est la différence entre la version européenne et la version internationale ?

La version EU est produite pour les pays qui exigent la vitesse du vélo et la puissance du moteur et qui ne sont pas autorisés à utiliser la manette des gaz. La vitesse du vélo ne peut pas être débloquée et la manette des gaz ne fonctionne pas.

Version internationale : lorsque vous recevez le vélo, il est identique à la version européenne, avec un mode pédale et une assistance électrique, mais si vous avez besoin d'une vitesse plus élevée et que vous voulez utiliser l'accélérateur, vous pouvez choisir un autre modèle qui a un mode assistance et un mode accélérateur, et qui peut aussi débloquer la vitesse.

Quelle est la différence entre A20+ et A20F+ ?

A20+ is lightweight, suitable for daily travel, suitable for both men and women; A20F+ has 4.0 fat tires, which is more suitable for mountain biking and off-road, and is larger than A20+, which is more suitable for men.

Quelle est la différence entre DECE 300 et DECE 300C?

Il existe trois différences principales :
1. DECE 300 Shimano 11 vitesses, DECE 300C Shimano 9 vitesses
2.DECE 300 est une absorption de chocs contrôlée par fil, DECE 300C doit ouvrir manuellement la fonction d'absorption de chocs.
3. L'ensemble de la moto du DECE300 a utilisé le procédé de peinture de retouche, et il n'y a pas de joint de soudure ;
DECE300 touch-up paint for half bike, welding marks can be seen on the rear half”

Quelle est la différence entre A20+ et A20F+ ?

A20+ is lightweight, suitable for daily travel, suitable for both men and women; A20F+ has 4.0 fat tires, which is more suitable for mountain biking and off-road, and is larger than A20+, which is more suitable for men.