If the products are purchased through an authorized retailer, the return policies of the retailer shall be followed and the product cannot be returned to adoebike.com directly. All products, except those on clearance, purchased on the ADO Website are subject to the terms and conditions below.

Bitte lesen Sie die nachstehenden Bedingungen vor der Rücksendung sorgfältig durch.

BEDINGUNGEN UND KONDITIONEN

Alle Produkte, die über unsere Website gekauft werden, müssen diese Bedingungen erfüllen, um ein Recht auf Rückgabe/Umtausch zu haben.

1.Unopened & Unused Merchandise (Electric Bikes Only)

You can cancel your order if it hasn’t left our warehouse, get in touch with our customer service for an order cancellation. All unopened packages may be returned within 7 business days of purchase.A restocking fee is charged due to the “Free” shipping offers to our customers. While you are seeing that it is “free shipping”, ADO actually covers the shipping costs for your purchase. Should you change your mind after a successful delivery due to any reason, it is only fair that you should cover the delivery fees for the product to be returned to us.

2.Opened Merchandise (Electric Bikes Only)

Opened items can be returned within 3 business days of delivery, and all vehicles must be brand new, with no visible signs of use, and in their original packaging with a protective plastic wrap.This is enough time for you to see if the bike is in good shape and if every component is working properly. We provide 1 year warranty for the battery. See Warranty Claims below.Merchandise must be undamaged and in its original packaging and relevant protective packaging. For your personal reasons, non-product quality problems return, you need to bear the return cost.

3. Product has been opened and the product has quality problems or malfunctions (for electric bicycles only)

When you receive the goods and open the package, if you find that the product is incomplete, such as some parts are missing or damaged, please contact the customer service staff of adoebike.com in time, and we will re-send the parts for free as soon as possible;When you receive the goods for a test ride, if you find that the product is faulty, such as the instrument cannot be turned on, the motor does not work, etc., please send an email to our after-sales email [email protected] in time, and professional technicians will solve the problem for you;If the problem is complicated and cannot be solved, we will arrange logistics personnel to pick up the product and send it to the German after-sales service center for maintenance, and the product will be delivered to you in time if there is no problem; or we will arrange logistics personnel to pick up the problem product and send it to the warehouse, and Reissue new products to you in time, you do not need to bear any shipping costs;

About accepting returns

After accepting your return, the customer is responsible for the following. If any of the criteria below are not met, a 20% restocking fee may still apply regardless of whether the package is opened or not.

Free from mud, dust and scratchesApproval is required for all returns/exchange requests if the bike appears to be worn out with significant signs of use. Even if you consider returning it to us, the product must be returned to us in its original condition and not unprotected, soiled and beyond repair.Original packaging and protectionUnless reported prior to return/exchange, it is the customer’s responsibility to ensure that the product is in perfect condition and in working condition. Products returned with heavy use, unreported damage, or without original packaging will be rejected.

adoebike.com can choose to refuse your return/exchange request if it fails to meet the basic criteria mentioned above as well as the following:

Internationale Bestellungen

This return policy applies to UK /EU orders only. At this time, international returns are not accepted. We kindly ask that you are mindful when purchasing any of our products, as we will not be held responsible for upholding our stated return policy for international orders.Accessories and Spare Parts1. This return/exchange policy does not apply to smaller components like additional accessories or spare parts purchased.2. If the accessory is not working upon arrival, we will be responsible to replace a brand new accessory for you at no cost.3. It is the customer’s responsibility to make sure that the accessory/spare part purchase is compatible with your bike.4. adoebike.com is not responsible if you purchase a spare part for a bike outside of what we sell.5. Accessories and spare parts are not subjected to any returns and refunds.If a return for accessories or spare parts has been arranged by one of us, restocking fees will apply.6. Conditions of the product and/or packaging are poor.7. No reasonable cause for return/exchange.

Es handelt sich um ein geschwindigkeitsbedingtes Problem.

Die von uns angegebene Fahrgeschwindigkeit basiert auf den Standardtestanforderungen einer Person mit einem Gewicht von 165 kg. Elektrofahrräder sind Gegenstände, auf denen gefahren wird, die Geschwindigkeit variiert je nach Gewicht des Benutzers und den Straßenbedingungen.

Keine vorherige Annahme und Genehmigung für die Rückgabe/den Umtausch.

Without contacting us prior to sending back the unit in order to resolve any product-related issues, adoebike.com reserves the right to reject the package and refuse the return/exchange.

Step Easy Return/Exchange Process

Step1: Contact the website customer service to apply for return/exchange.

Step 2: Make sure you meet all return request criteria and upload all necessary documents and images.

Step 3: After confirmation, send the product back to us and contact the website customer service to inform the tracking number of the returned package.

Pack the product in its original packaging and packaging to ensure the product is returned undamaged.

It is the customer’s responsibility to ensure that the product arrives without damage.

Once the product is received and verified, our customer service representative will contact you and we will process a refund/exchange or store credit within 5 business days.

*Please note that application does not imply approval. adoebike.com reserves the right to reject any application. **Please also note that products purchased through authorized retailers must follow the retailer’s return policy and cannot be returned directly to adoebike.com. *

 

RÜCKGABE UND UMTAUSCH - ERKLÄRT

Auf Kosten der Bequemlichkeit und der Kundenzufriedenheit bieten wir kostenlosen Versand für Bestellungen unserer Produkte.

However, shipping is actually not free, adoebike.com absorbs the shipping fee and pays for it on your behalf. That means we take returns very seriously. 1 shipping trip of an electric bike (a battery product), will cost upwards of $150 per trip.

Darüber hinaus verkaufen wir keine zurückgegebenen Produkte. Eine Rücksendung ist mit einem hohen Arbeitsaufwand verbunden, wir müssen das gesamte zurückgegebene Fahrrad von innen und außen überprüfen. Dies ist nicht einmal einschließlich der Handhabung, Reparatur oder Service-Gebühren für all diese Probleme.

Wir werden Ihnen all diese zusätzlichen Gebühren nicht in Rechnung stellen, da wir einen erstklassigen Kundenservice und -support bieten möchten. Um es sowohl für Sie als auch für uns fair zu halten, bitten wir Sie nur darum, die anfallenden Kosten für Dritte wie Versand und Steuern zu übernehmen. (Sollten Sie sich für eine Rückgabe/Umtausch entscheiden)

Bitte seien Sie fair zu uns. Wir sind auch nur Menschen, die hinter den Kulissen und rund um die Uhr arbeiten. Wir bemühen uns aufrichtig, jedem Fahrer einen guten Dienst zu erweisen. Ihre Zufriedenheit und Ihr Vertrauen sind für uns sehr wichtig.

Wie erhalte ich meine Rückerstattung?
Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet (siehe oben).