ADO AIR 20/ 20Pro Gepäckträger hinten + Eisen-Schutzblech

Hello Chiara,

Thank you for sharing your experience and feedback on the accessories for your ADO e-bike.

We apologize for any inconvenience you faced with the rear rack's installation due to the missing screws. Your feedback is valuable, and we'll make sure to address this issue to provide better instructions and ensure all necessary components are included in future packages.

If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and hope you continue to enjoy your ADO e-bike!

Regards,
ADO Team

Hello,

The air 20 and air 20s have different fenders and rear racks, you can check out the air 20S fender rear rack here: https://www.adoebike.com/products/copy-of-ado-air-20-rear-rack-iron-mudguard?_pos=6&_sid=0e35c312d&_ss=r.

Also, please check this video to install the magnetic: https://www.youtube.com/watch?v=qKXYt7d2ZGQ

please let me know if you have any questions.

Regards,
ADO Team

Hi Darol,

Thank you for sharing your experience with the installation process! Your tip about releasing the air from the rear tyre is incredibly helpful for our other customers who might encounter the same issue during installation. We appreciate your insight!

If you have any further feedback or need assistance, feel free to reach out.

Best regards,
ADO Team

Hello Paul,

We're truly delighted to hear about your family's growing ADO EBIKE collection, and we appreciate your continued trust in our products. Thank you for choosing the AIR 20 once again, and we're thrilled to know that your son is also enjoying the experience.

If there's anything more we can do for you or if you have any questions, please feel free to reach out. We're here to ensure that your ADO EBIKE journey continues to be fantastic.

Wishing you and your family many more joyful rides together!

Regards,
ADO Team

Hello Franzh,

Fantastic to hear that you're enjoying your Air 20 Iron Fenders and Rear Carrier! Using it to transport your trumpet is a creative and practical idea. If you have any more stories or if there's anything else you'd like to share, feel free to let us know. Happy travels with your ADO ebike!

Best regards,
ADO Team

Hallo Fenja,

vielen Dank, dass Sie sich für ADO entschieden und uns Ihr Feedback mitgeteilt haben.
Wir bemühen uns, unsere Produkte einfach und angenehm in der Anwendung zu gestalten, und wir freuen uns, dass wir dieses Ziel für Sie erreicht haben. Wir freuen uns auch über Ihre Vorschläge für die Installationsanleitung, die wir bei der Weiterentwicklung unserer Produktlinie auf jeden Fall in Betracht ziehen werden.

Wenn wir Ihnen sonst noch mit irgendetwas helfen können, lassen Sie es uns bitte wissen. Wir sind immer für Sie da.

Nochmals vielen Dank, dass Sie sich für ADO entschieden haben, und wir wünschen Ihnen alles Gute!

Yours Sincerely,
ADO Team